Picta is a private event photo service. You book an event, your guests upload photos with a QR code or event link and the event keyword, and you can view and download them for the period your package includes. Galleries are keyword-protected and time-limited. Each day of your package runs from 6am to 6am UK time, so the whole evening of your event is covered: for example, a one-day upload window for a Saturday event closes at 6am on Sunday.
When things happen. All times are UK time.
Plenty of room, fairly used. Each event has room for about 30 photos per guest, based on the number of guests you give us at booking (for example, 3,000 photos for 100 guests). If your guests get close, we’ll email you well before anyone is turned away, and we’ll add more room free of charge if you ask.
Picta is operated by OGR Group Ltd, trading as LumaGrid. The underlying platform, infrastructure, and data processing are provided by LumaGrid. References to "we", "us", or "our" in these terms mean OGR Group Ltd.
By booking an event you confirm you are at least 18 years old, that you have the authority to bind any organisation you represent, and that you have read and accepted these terms.
Picta is a service. When you book, you ask us to start providing it straight away. You can cancel within 14 days of booking; once your package has been fully provided, the right to cancel ends. The full rules, and the price table used for part refunds, are in the Refund & Cancellation Policy below.
Event photos are deleted when your package's download period ends (shown when you book). Download them before then: once deleted, they can't be recovered. We are not liable for photos lost because they weren't downloaded in time. If you bought “Keep your album longer”, your album download (one zip of your photos) is kept for the months you chose after that; the individual photos and the guest gallery still end on the normal schedule.
Picta is built on Cloudflare infrastructure and targets high availability. We do not guarantee 100% uptime. If an outage stops your event working as described, tell us and we will put it right or refund you under the Refund & Cancellation Policy.
You keep your copyright. Uploading a photo does not transfer ownership to us. We never use your photos for marketing, advertising, or promotional purposes.
To the maximum extent permitted by law, our total liability to you for any claim arising from use of the service is limited to the amount you paid for the booking in question. We are not liable for indirect, consequential, or incidental losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
If something isn't right, contact us through the contact form or at hello@lumagrid.uk and we'll try to put it right. If you're not happy with our answer, Citizens Advice (0808 223 1133) can help.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms. The terms you accepted when booking apply to that booking; we will tell you by email about any material change that affects it.
Picta is a trading name of OGR Group Ltd, a company registered in England and Wales (company number 17258397). Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
OGR Group Ltd is registered with the Information Commissioner's Office (ICO) as a data controller. Our ICO registration reference is C1968207. You can contact our data protection point of contact at legal@lumagrid.uk.
Contract (Art 6(1)(b)): To provide the event photo service you have paid for — creating your gallery, enabling guest uploads, processing your download.
Legal obligation (Art 6(1)(c)): To comply with UK law — retaining evidence in connection with content reports, responding to lawful requests from the authorities, meeting Online Safety Act obligations.
Legitimate interests (Art 6(1)(f)): To keep events safe, to protect the platform from fraud and illegal content, to defend against chargebacks, and to maintain platform security.
We do not sell your data. We do not share your data with advertisers.
Under UK GDPR you have the right to: access your data (Subject Access Request), correct inaccurate data, request deletion (where no legal obligation to retain applies), object to processing, and data portability. To exercise any of these rights, contact legal@lumagrid.uk. We will respond within 30 days.
Removing a photo. The quickest way to have a photo of you removed from an event is to ask the event organiser: they can remove any photo straight away. We are here if that doesn't work.
Parents and guardians can ask the event organiser to remove photos of their child. If asking the organiser isn't appropriate, use the Report button on the photo ("A child who must not be shown here"). The first few are removed straight away; if there are more, our team removes the rest, usually within one working day. If you can't open the gallery, email safety@lumagrid.uk with the event name.
If you are unhappy with how we handle your data, you can raise a complaint directly with us first via email to legal@lumagrid.uk — we will acknowledge your complaint within 30 days. If you remain unsatisfied, you also have the right to complain to the ICO: ico.org.uk/make-a-complaint · 0303 123 1113.
Our guest upload and gallery pages are likely to be accessed by children attending events. We have considered the ICO's Age Appropriate Design Code. We collect no account, profile, or behavioural data from any guest — including children — and we do not use tracking, advertising, or profiling of any kind. The only data involved is the photos themselves and an optional, anonymous-by-default comment. Photos are retained only for the limited periods set out above and are then permanently deleted. Photos only appear on a live screen after the safety checks have passed; the organiser can keep any photo off the screen at any time, and guests can choose to keep their own photo just for the organiser when they upload, so it stays off the screen and out of the general album unless the organiser chooses to share it.
Some of our providers (Cloudflare, Resend, Microsoft, Stripe and Hostinger) may process data outside the UK, and child-safety reports go to NCMEC in the US. Where data leaves the UK, we rely on the UK's adequacy regulations or the safeguards in each provider's data processing terms (such as the UK International Data Transfer Addendum).
We will update this page when our practices change. Significant changes will be communicated by email to active account holders.
The following content is strictly prohibited. It will be removed, and may lead to the event being closed and referral to the relevant authorities where required:
Comments are seen by everyone at the event. No web links, no hate or slurs at any event, and ordinary swearing only at events marked 18+. Comments that break these rules are not posted.
Messages left at a booth go only to the event's organiser. The same rules apply as everywhere on LumaGrid: nothing illegal, hateful or abusive. The organiser can delete or report any message.
We use Microsoft PhotoDNA to check every uploaded photo against known child sexual abuse material, normally within a minute of upload, and automatic software to check for nudity. We look at a photo only when it is reported or flagged by these checks, and suspected child sexual abuse images are never viewed: they are passed to NCMEC and the relevant authorities unseen.
Every gallery photo has a Report button. Every report is recorded and checked, and the most serious are removed straight away. You can also contact safety@lumagrid.uk.
If you believe a crime has taken place, do not wait: contact the police on 101 (non-emergency) or 999 (emergency).
This policy covers purchases made directly by consumers through Picta. We aim to be fair: if something has gone wrong on our side, we will fix it or refund it.
A booking is a service in two parts:
Picta Upload (£24.99) is £19.99 for part 1 and £5.00 for part 2. Picta Budget (£15.00) is £12.00 for part 1 and £3.00 for part 2.
Downloading your full album completes your package. Once you've downloaded your full album (from your portal or the emailed link), your package counts as fully provided: you have everything you paid for, so no part refund is due for gallery or download time you didn't use.
Your right to cancel under the Consumer Contracts Regulations 2013 ends once your package has been fully provided: when its download period ends, or when you download your full album, whichever comes first.
If the service is faulty or not as described (for example uploads or the download don't work), or you were charged twice, we will put it right or give you a full refund, whenever it happens. This is your right under the Consumer Rights Act 2015.
We never deduct admin or handling fees. The only deduction is the card processing fee, and only on goodwill refunds: those we give beyond your legal rights (such as cancelling a booking with no uploads more than 14 days after booking).
Email hello@lumagrid.uk with your name, the email you booked with, and the event name or order reference. We aim to reply within 2 working days. Refunds go back to the card you paid with, normally within 5–10 working days.
Print products are made to order by a fulfilment partner. Once a print order is in production it can't be cancelled, unless the item arrives damaged or is materially different from what you ordered: contact us within 14 days of delivery with a photo of the item and we will replace or refund it.
Please contact us before raising a chargeback with your bank; we can usually sort genuine problems faster. If a chargeback is raised, we may send the bank evidence of your booking, the service provided and the terms you accepted.
Nothing in this policy limits your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you're unhappy with how we handled your request, Citizens Advice (0808 223 1133) can help.
OGR Group Ltd · Registered in England & Wales · No. 17258397
71–75 Shelton Street, London WC2H 9JQ · 07830 977 491 · legal@lumagrid.uk
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